Delivery Details

UK and Europe

Standard Delivery

Standard delivery is either £4.99 or £7.99 throughout the UK (weight-dependent) and weight-based charging for Europe and Rest of World.

Guaranteed Next-Day Delivery

Next day delivery is available only on Vitalife Express items - if you have any Express items in your basket, you'll be given the next-day shipping option at checkout.

Note for non-UK customers:

Vitalifehealth.com will not be liable for any customs seizures. Refunds will only be given in instances where the order has been returned to us. Shipping costs will be deducted from any refunds given under these circumstances.

Please note that all customers outside of the UK may have to pay local import duties / sales taxes on the value of their order. Vitalifehealth.com are not liable for any import duties or fees associated with the importation of goods/orders.

Damages incurred to goods will only be compensated if a claim can be substantiated with the courier. This means items such as glass, and items sensitive to damage incurred by varying temperatures, will not be compensated for. If there is any doubt as to whether your items will be covered against damages, please contact us before placing your order.

Americas and Rest of World

Shipping costs to these locations are determined by order weight. Your shipping charge will be shown during the checkout process, prior to completing your order.

Vitalifehealth.com will not be liable for any customs seizures. Refunds will only be given in instances where the order has been returned to us. Shipping costs will be deducted from any refunds given under these circumstances.

Please note that all customers outside of the EU may have to pay local import duties / sales taxes on the value of their order. Vitalifehealth.com are not liable for any import duties or fees associated with the importation of goods/orders.

Damages incurred to goods will only be compensated if a claim can be substantiated with the courier. This means items such as glass, and items sensitive to damage incurred by varying temperatures, will not be compensated for. If there is any doubt as to whether your items will be covered against damages, please contact us before placing your order.

Missing or Delayed Items

For orders in UK mainland, please check your tracking information through the Viewport link in your despatch confirmation email. 

For all orders in UK, Europe, America, and the rest of the World, 21 working days must pass from the shipping date before missing item claims can be investigated.

Damaged Items

Damages must be reported within 48 hours of the receipt of your delivery. Your report must include information regarding how many items have been damaged, the nature of the damage incurred, and images of the outer packaging, the items that have incurred the damage, and the shipping label. Without all necessary information and images, a claim will not be able to be processed.

The above applies to both Domestic (UK) and International deliveries.

Damages incurred to goods will only be compensated if a claim can be substantiated with the courier. This means items such as glass, and items sensitive to damage incurred by varying temperatures, will not be compensated for. If there is any doubt as to whether your items will be covered against damages, please contact us before placing your order.